Frequently asked questions
What are the opening times for Abbey Road Household Reuse and Recycling Centre?
Abbey Road Household Reuse and Recycling Centre is open to the public from Thursday to Monday, 8am-4pm. Last entry for vans is at 3.30pm.
Do I need to pay to dispose of my waste and recycling?
Construction and demolition waste and three or more mattresses are chargeable. For more information on charges, including how much and how to pay, please visit our website.
If you bring a mix of chargeable waste with non-chargeable waste, you will be charged as a whole. So please pre-sort your waste before visiting the site.
Do I need to bring proof of residence to Abbey Road Household Reuse and Recycling Centre?
Yes, please bring a photo ID and utility bill (electricity, gas, council tax). The utility bill can be shown on a smartphone.
Can I bring my neighbours waste and recycling?
As long as you can lift the waste you are bringing to the site, then it is okay to bring your neighbour's waste and recycling.
I don’t live in Brent, but I do live in one of the WLWA boroughs, can I still come to Abbey Road Household Reuse and Recycling Centre?
Yes, we welcome residents from other WLWA boroughs (Ealing, Harrow, Hillingdon, Hounslow and Richmond), but you will need to bring proof of residency (photo ID, utility bill).
I have more than one type of waste; can I bring multiple types of waste?
Yes, you can. However, staff cannot help with manual handling. Please only bring what you can lift and dispose of in your allocated time.
Before Visiting the Site
How should I sort my waste?
To maximise the efficiency of your trip, sort waste into the following categories:
Green waste, textiles, lightbulbs, small electricals, large domestic electricals, TVs, refrigerators and freezers, asbestos, non-recyclable (black bin waste), batteries (car), batteries (household), books, cardboard, hazardous household chemicals, fluorescent tubes, gas bottles, hardcore and rubble, mattresses, paint (and dry empty metal paint cans), plastics, scrap metal, used engine oil, wood and timber, tyres, fire extinguishers, cooking oil, other large/bulky items.
What recycling can I bring?
Metal, wood, carpet, non-recyclables, bulky non-recyclables, green waste, mattresses, paper and cardboard, electrical equipment, fridges and freezers, textiles/clothes, gas small gas bottles, small fire extinguishers, soil, stone, ceramics, plasterboard, cooking oil, engine oil, fluorescent tubes, books, print cartridges, glass bottles, plastic bottles, car batteries, household batteries.
What can I put in the black bag (non-recyclables) waste bin?
Please place non-recyclable plastics, CDs and DVDs, bulky waste and non-recyclable household waste in the black bin.
Please do not include: textiles, wood, electricals (small and large domestic), fridges and freezers, lightbulbs and fluorescent tubes, batteries (car and household), green waste, asbestos, books, cardboard, hazardous chemicals, gas bottles, hardcore and rubble, mattresses, paint, recyclable plastics, scrap metal, TVs, engine oil and wood, tyres, cooking oil, fire extinguishers, gas bottles, hazardous household chemicals.
At the site
Do I need to wear PPE at Abbey Road Household Reuse and Recycling Centre?
No. However we do recommend you wear sturdy footwear and gloves.
What if I need help unloading my waste?
You can bring someone with you to help unload, but only bring what you can lift. Staff cannot assist you with manual handling. Also, if you are bringing children, they must be supervised at all times and animals must stay within vehicles.
How do I know which bin to use?
There will be clear signs around Abbey Road Household Reuse and Recycling Centre and if you need help, you can ask a member of staff by standing by your vehicle and raising your hand.
About the booking
How far in advance can I book my slot?
We will be releasing booking slots two weeks in advance.
What if I miss my slot time?
We are allowing residents to enter up to ten minutes after their slot time has finished. After this time, we are unable to admit residents and you will be required to re-book. Please note that all cars are required to vacate the premises no later than 15 minutes after the slot has finished, no matter what time you arrive. Vans will have 30 minutes to unload.
I am unable to make my slot; can I change it to another time?
You can change the time and date of your slot, please click here or use the modify link in your confirmation email.
I am planning to hire a vehicle and don’t know the registration plate, what should I do?
Please answer ‘yes’ to the “are you using a hire vehicle” question.
Can I bring my trailer?
Yes, Cars can bring a small trailer; visits to Abbey Road Household Reuse and Recycling Centre. You have 15 minutes on site to unload before you will be asked to leave.
I didn’t get a booking reference number?
If you have lost your booking reference number but do not need to cancel or amend your booking then it is fine to come to the site without it. We will be able to find your booking with additional information. If you do need to cancel or amend and do not have your booking reference please contact us on 020 8937 5050 or email firstname.lastname@example.org.
What if I need to change the vehicle I am bringing to Abbey Road Household Reuse and Recycling Centre?
Amendments can be made to your booking by following the link provided in your confirmation email. If you no longer have your confirmation email then please visit here to amend your details.
What if I can’t book a slot online?
If for some reason you are unable to book online, you can give us a call on 020 8937 5050. However, we are expecting high call volumes, please be prepared to queue.